Application

Apply to become a CSC today

Please Note:

Contact us with any questions and reference helpful information below before you get started. You can save application progress by clicking "SAVE PROGRESS AND CONTINUE LATER" button at the very bottom of each application page.

Helpful Information:

Example CSC Certification Requirements Summary
Frequently Asked Questions
Equipment List Requirements to Become a CSC
Example Customer Service Policy Template
Example Dress Code Template
Example Technical Certification Template

Customer Service Center Application

Step 1 of 14

CSC Applicant Company Name(Required)

Is This A NEW MEMBER Application?(Required)

Yes

Enter Certification Expiration Date

MM slash DD slash YYYY

Primary Shop Location

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone(Required)

Website / URL

Application Contact(Required)

Person completing application

Title

Email(Required)

Primary CSC Contact

Name to use on C-CSC website

Primary CSC Contact Title

Please read each requirement and respond to the corresponding instructions. This form accommodates both new and renewal applications. A separate application must be completed for each technical service discipline for which certification is pursued. Check the product category below for which this application is submitted.

TECHNICAL SERVICES

Appliances

Biomedical Electronics

Consumer Electronics

RF Communications

Security Systems

Other

Do You Have Any Additional Shop Locations?(Required)

Yes

Additional Shop Location(s)

Use the section below to add additional shop locations included in your application.

Shop Location(s)

Address	Actions
There are no Addresses.

Maximum number of addresses reached.

Please use the space below for explanation of any location changes since your last application, if applicable

Requirement 1 - Repair Facility

Each Certified Service Center shall have a storefront or other fixed, permanent, and professional place of business suitable to the nature of the business that complies with all applicable zoning laws. Exceptions to the visible repair facility requirement may be reviewed by the CSC Certification Oversight Committee. If your Repair Facility location information and/or number of locations changes during the upcoming certification period, please send contact information and photos to admin@c-csc.org.

INSTRUCTIONS:
Click on each file browser below to upload an image. Your images should show
(a) storefront with signage,
(b) store lobby or reception area,
(c) service vehicle, and
(d) primary customer parking area.

If there are more shop locations in addition to the main location include photos for each. Initial the statement of agreement below.

RENEWALS ONLY:

Upload only pictures of new and expanded facilities since your previous certification, if applicable.

Location Images

Location Images and Details

Enter Location for Images	Parking	Lobby	Signage & Storefront	Miscellaneous	Actions
There are no Location Images.

Maximum number of location images reached.

We certify that our location(s) complies with all applicable zoning laws.

Date

MM slash DD slash YYYY

Requirement 2 - Adherence to Code of Conduct Info

Each Certified Service Center shall agree to abide by the established code of ethics presented below. Read the following CSC code of ethics and sign the statement of agreement at the bottom of this section.

CODE OF ETHICS - WE COMMIT TO:

Conduct business in a manner that will ensure the confidence of our customers.
Not participate in any false or misleading advertising.
Provide an estimate of charges before work is initiated.
Perform only such service as is necessary and authorized by the customer.
Provide new and first quality parts, unless otherwise specified.
Provide accurate invoices that list all parts that were used and service that was performed.
Resolve all customer complaints promptly and courteously.
Handle customer property carefully.
Maintain insurance coverage to protect customer property while under our control.
Strive to continually improve the image and reputation of our industry.

We agree to abide by the CSC Code of Ethics outlined above.

Date

MM slash DD slash YYYY

Requirement 3 - Industry Approved Equipment info

Each Certified Service Center shall own and maintain in good repair the industry approved minimum test equipment for each distinct product category for which certification is awarded. For information on recommended test equipment please click here.

INSTRUCTIONS:
I certify that we own the industry-approved test equipment for the product category for which this application is submitted. Please upload a list or enter model numbers for test equipment valued at more than $500 in the space provided below. Initial certification statement below.

Qualifying Test Equipment Upload

Accepted file types: doc, docx, pdf, xls, xlsx, csv, Max. file size: 10 MB.

Enter Qualifying Test Equipment Model Number(s)

I certify that we own and will maintain the required test equipment.

Date

MM slash DD slash YYYY

Requirement 4 - Customer Service Program

Each Certified Service Center shall have a written customer service program policy that incorporates a customer communication and relationship process. The policy shall:

a) Outline the procedures used to inform customers of service estimates, revised estimates, parts to be ordered, parts on backorder, completion repair date, service delays and field service appointments.

b) Describe the methods used to gather customer information regarding the perceived quality of service received. Describe how this information is then used to improve the level of service provided to customers. Include sample copies of surveys, charts and reports that are utilized for this purpose.

c) Explain the process used to resolve a customer complaint including a list of each step in the process, the employee responsible for each step and the required timeframe for each action and resolution. This policy shall be posted for customer inspection.

Upload Customer Service Program Policy

Accepted file types: doc, docx, pdf, Max. file size: 10 MB.

I hereby certify our Customer Service Program Policy.

Date

MM slash DD slash YYYY

Customer Service Personnel

RENEWALS ONLY:
Upon renewal it is required that 50% of Customer Service personnel hold a CSC approved Customer Service Certification Program (Customer Service Specialist - CSS, available through ETA, and Certified Consumer Specialist - CCS, available through PSA). Submit the name(s) of your customer service employee(s), and their certification(s) in the space provided below, for verification.

How many total Customer Service Personnel do you currently employ?

Please enter a number greater than or equal to 0.

What percentage of your total Customer Service Personnel are certified?

Customer Service Employee(s)

Row ID	Customer Service Employee	Certified Organization	Actions
There are no Entries.

Maximum number of entries reached.

I certify that our customer service program is followed as described.

Date

MM slash DD slash YYYY

Requirement 5 - Technical Certification

For NEW applicants, at least 25% of all technicians and technical staff, and for RENEWING applicants, at least 50% of all technicians and technical staff employed must be certified by a recognized national certification provider.

ETA and PSA have entry-level certification programs. Other certification provider programs will be considered on a case-by-case basis by the CSC Certification Oversight Committee whose members include representatives from the founding industry organizations: EWA, ETA, and PSA.

INSTRUCTIONS:
Provide a listing of the certification ID numbers of the certified technicians employed by your company including the name of the organization(s) through which your technicians are certified. Initial the certification statement below.

How many total technicians do you currently employ?

Please enter a number greater than or equal to 1.

What percentage of those total technicians are certified?

Certified Technical Employee(s)

Row ID	Certified Technical Employee	Certified Organization	Actions
There are no Entries.

Maximum number of entries reached.

I certify that our company complies with all technical certification requirements outlined above.

Date

MM slash DD slash YYYY

Requirement 6 - Service Manager Certification

Each NEW Certified Service Center must employ one person who has either a Certified Service Manager (CSM) certification or a 2-year or higher Business Degree. NOTE: Upon RENEWAL, only a Certified Service Manager certification will be accepted.

Certified Service Manager – PSA https://psaworld.org/
Certified Service Manager – NESDA https://nesda.wildapricot.org/
Certified Service Manager – ETA https://www.etai.org/

INSTRUCTIONS:
List the name of the manager who has passed an approved Certified Service Manager examination. Please include the certification ID number and which certifying agency your CSM has been approved by. Initial the certification statement below. For New applicants submitting credentials for a 2-year business degree, submit diploma or transcript.

Upload Copy of Diploma or Transcript

Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB.

Name of Manager

First Last

Certifying Organization

Certification Number

I certify that our company complies with the service manager certification requirements.

Date

MM slash DD slash YYYY

Requirement 7 - Licensing Requirements

Each Certified Service Center shall comply with all federal, state / province, and local business licensing, registrations, and zoning regulations.

I certify that our company complies with all federal, state / province, and local licensing laws.

Date

MM slash DD slash YYYY

Requirement 8 - Insurance Coverage

Each Certified Service Center shall maintain insurance coverage for business liability and cyber liability.

If a policy expires prior to the three-year CSC certification period, updated policy information must be provided before policy expiration.

Upload a copy of your current “Certificate of Insurance” providing effective dates and coverage limits.

Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB.

I certify that our company maintains and will continue to maintain the insurance coverage specified above.

Date

MM slash DD slash YYYY

Requirement 9 - Service Warranty

Each Certified Service Center shall provide a reasonable warranty on labor performed and on parts replaced from the date the product was returned to the customer. Each service center shall post in public view their warranty policy, and shall comply with local, state, and federal warranty laws. (Where waiver is requested due to law, provide citation and explanation)

Upload Warranty Policy

Accepted file types: jpg, gif, png, pdf, doc, docx, Max. file size: 10 MB.

I certify that our company maintains and will continue to maintain the warranty policy as specified.

Date

MM slash DD slash YYYY

Requirement 10 - Professional Appearance

Each Certified Service Center shall maintain a written dress code for employees that conduct in-person meetings with customers and members of the public. The dress code shall include a description of the image that the employee should project, a statement that describes any required elements of dress, appearance and grooming, and a statement that describes any prohibited elements of dress, appearance, and grooming.

Upload a Copy of your Written Dress Code

Accepted file types: doc, docx, pdf, Max. file size: 10 MB.

I certify that our company adheres to our dress code policy.

Date

MM slash DD slash YYYY

Requirement 11 - Cybersecurity

Each Certified Service Center shall implement and maintain organizational best practices regarding cybersecurity protection for their and their customers’ proprietary information.

I certify that our company follows industry best practices for cybersecurity risk management, minimally per the NIST Cybersecurity Framework 2.0.

Date

MM slash DD slash YYYY

This application is submitted for the sole purpose of attaining CSC certification. All information contained herein will be considered during the approval process and held in the strictest confidence by the Consortium for Certified Service Centers (C-CSC), the association members of the C-CSC, and the servicer who has submitted this application. During the approval process, further information may be requested by the CSC Certification Oversight Committee.

Application Payment

Payment Placeholder

Application Fee

Price:

Additional Location(s) Quantity

Price: $125.00

Quantity

* One location is included in your application fee. Please confirm the number of additional locations submitted.

Total

Payment Method(Required)

Pay Now With Credit Card

Alternate Payment Arrangement Made

Purchase Order Number

Credit Card

Card Details

Cardholder Name

Billing ZipCode

ZipCode Validation

Please verify the billing zipcode that matches your credit card being used. This is required for payment verification

Comments

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