What is a Certified Service Center
A Certified Service Center (CSC) is an organization that is nationally recognized for conducting its service business with an emphasis on quality and customer satisfaction. Customers may be assured of receiving a high level of service as CSCs undergo an extensive review of their customer service objectives, business practices and technician training among other rigid qualifications.
The Consortium For Certified Service Centers was organized to recognize, encourage and promote professionalism within the service industry.
- Identify and support organizations that provide highly competent and professional services resulting in exceptional customer experiences, and
- Award the “Certified Service Center” (CSC) designation to those organizations that have been duly recognized through rigorous testing and adherence to operational protocols as providing a consistent level of extraordinary service that meets the requirements to be awarded the distinguished CSC designation.