Become a CSC
Get your team certified today
Differentiation - The CSC Motivation
If you are visiting this page, this signifies that you already have the confidence from your customers, respect from your competitors, but you recognize that something is missing. An official certification that your service center is the best of the best. Why not promote your organization’s expertise, reinforce customer relationships while capturing new customers by becoming a Certified Service Center? You have everything to gain!
CSC Eligibility
The Certified Service Center program is open to all electronic and appliance service, repair and installation companies located in the United States and Canada. Certifications are awarded primarily to communication, biomedical and appliance service centers.
CSC Requirements
To receive the prestigious Certified Service Center designation a service center must satisfy eleven (11) specific operational requirements. CSCs shall:
- Maintain a storefront and a place of business to conduct repair operations.
- Adhere to a code of ethics.
- Utilize industry-approved test equipment for each product category under which certification has been granted.
- Have a written customer service program published within their organization’s website that incorporates required customer communication and relation processes.
- Employ technicians and technical workers which have been certified by a C-CSC recognized certification provider. A minimum of 25% of technicians will be certified for new CSC applicants, and a minimum of 50% for renewing applicants.
- Employ at least one full-time Certified Service Manager.
- Comply with federal, state and local licensing, registration and zoning regulations.
- Maintain insurance coverage at minimum appropriate limits for business liability and cyber liability.
- Provide warranties on labor and on replacement parts from the date the product(s) are returned to customers.
- Ensure that employees present a professional appearance.
- Implement and maintain organizational best practices regarding cybersecurity risk management and customer proprietary information, minimally the NIST Cybersecurity Framework.
CSC Applications
All CSC applications will be reviewed for completeness and compliance by the C-CSC’s administrator. Compliance discrepancies and/or requests for exceptions from applicants will be referred to the C-CSC’s Board of Directors for resolution. If you need assistance to complete the application, or should you have any questions regarding the requirements, please contact us. Upon receipt of completed applications, a preliminary assessment will be provided within five (5) business days.
Recognition
Upon certification, your business will be listed in the CSC directory and available for public inspection on the official C-CSC website. You will also receive a frameable certificate validating your CSC status, and display graphics enabling you to display the CSC logo on your website, signage and promotional literature. Organizations that are no longer recognized as CSCs are required to remove all CSC signage and logos from their business’ web site, buildings and marketing materials.
Fees
The three-year non-refundable certification fee for a single service business is $575 plus $125 for each additional location. Certifications are valid for three years from the date of certification.