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What is a Certified Service Center
A Certified Service Center (CSC) is an organization that is nationally recognized for conducting its service business with an emphasis on quality and customer satisfaction. Customers may be assured of receiving a high level of service as CSCs undergo an extensive review of their customer service objectives, business practices and technician training among other rigid qualifications.
C-CSC’s Mission
The Consortium For Certified Service Centers was organized to recognize, encourage and promote professionalism within the service industry.
C-CSC’s Objectives
- Identify and support organizations that provide highly competent and professional services resulting in exceptional customer experiences, and
- Award the “Certified Service Center” (CSC) designation to those organizations that have been duly recognized through rigorous testing and adherence to operational protocols as providing a consistent level of extraordinary service that meets the requirements to be awarded the distinguished CSC designation.
Testimonials
5/5
As a Certified Service Center, we have received business that we would not have normally had the opportunity to gain. The standards set forth have set us apart from other vendors.
5/5
The CSC document / certification is part of bid packets that shows our companies professionalism that we find sets us apart from our competition.
5/5
Being part of the CSC has given our customers the confidence in us that we have the technical knowledge and ability to meet their needs.
5/5
We feel that requiring our technicians and customer service personnel to be ETA certified provides them the skills to take our service to the next level.
