The Certified Service Center program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.
Show Your Customers That you Mean Business!
Differentiate your service from your competitors. Become a Certified Service Center and demonstrate to your customers, and the industry, that customer service and satisfaction are paramount to your center, and customers are guaranteed high quality. Your service deserves to be recognized. So take your business one step beyond the rest, get certified today.
What is the Certified Service Center Program?
The Certified Service Center program is designed as a tool to help consumers find quality service centers, to help electronics appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.
What Does Certification Mean to my Business?
Certified Service Center (CSC) status places your business in the elite network of service centers that consumers turn to for quality assurance. Your business will be listed in the CSC directory to be distributed to industry and consumers, as well as on Consortium Members web sites. Also, you will receive a framed certificate validating your CSC status, and graphics of the CSC logo, which you may use in your promotional literature and signage.
The Certified Service Center program is open to all electronic and appliance service, repair and installation companies located with in the United Sates, including:
Audio Video (HTI) Service Centers
Communications Service Centers
Computer Service Centers
Biomedical Service Centers
Office Products Service Centers
Satellite Service Centers
Television Service Centers
Appliance Service Centers
Security System Service Centers
Misc. Electronics/Appliance Service Centers
To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.
Facility Service Capability
Code of Conduct
Appropriate Test Equipment and Tools
Customer Service and Warranty Policy
Licensing and Insurance
How Do I Apply?
To apply for the Certified Service Center status submit an application with the specified fees. Applications can be found here. If you are having trouble with the application process, please contact the CSC administrator at Carla@c-csc.org.
The three-year [non-refundable] certification fee for a single service business location ranges from $230 - $525 based on eligibility requirements plus $50 for each satellite location listed. Certifications are valid for three years from the date of certification.
Rostra Precision Controls
Night Owl Optics