Certified Service Center

About The Certified Service Center Program

The Certified Service Center program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

Show Your Customers That you Mean Business!
Differentiate your service from your competitors. Become a Certified Service Center and demonstrate to your customers, and the industry, that customer service and satisfaction are paramount to your center, and customers are guaranteed high quality. Your service deserves to be recognized. So take your business one step beyond the rest, get certified today.

What is the Certified Service Center Program?
The Certified Service Center program is designed as a tool to help consumers find quality service centers, to help electronics appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.

CSC Bylaws

CSC Development Committees

What Does Certification Mean to my Business?
Certified Service Center (CSC) status places your business in the elite network of service centers that consumers turn to for quality assurance. Your business will be listed in the CSC directory to be distributed to industry and consumers, as well as on Consortium Members web sites. Also, you will receive a framed certificate validating your CSC status, and graphics of the CSC logo, which you may use in your promotional literature and signage.

Who's Eligible?
The Certified Service Center program is open to all electronic and appliance service, repair and installation companies located with in the United Sates, including:

­Audio Video (HTI) Service Centers
­Communications Service Centers
­Computer Service Centers
­Biomedical Service Centers
­Mobile/12 Volt Service Centers
­Office Products Service Centers

­Satellite Service Centers
­Television Service Centers
­Appliance Service Centers
­Security System Service Centers
­Misc. Electronics/Appliance Service Centers

What's Involved?
To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.

Facility Service Capability
­Code of Conduct
­Appropriate Test Equipment and Tools
­Customer Service and Warranty Policy

Management Skills
­Technician Certifications
­Licensing and Insurance
­Professional Appearance

How Do I Apply?
To apply for the Certified Service Center status submit an application with the specified fees. Applications can be found here. If you are having trouble with the application process, please contact the CSC administrator at Carla@c-csc.org.

Fee:
The three-year [non-refundable] certification fee for a single service business location ranges from $180 - $525 based on eligibility requirements. Certifications are valid for three years from the date of certification.

Manufacturer Supporters

Motorola
Microsoft
Panasonic
Pioneer
Whirlpool
Sub Zero
Solspeak
Yamaha
Hitachi
Mitsubishi
Parasound
Zenith
Rostra Precision Controls
APDA
Frigidaire
Sony
Philips
Flarion
Samsung
CCM
Haier
Dey Distributing
Kenwood
Thomson
JVC
Toshiba
Sharp
Night Owl Optics