CSC Renewal Application Form

 


Manufacturer Supporters

Welcome to the Certified Service Center website

Quick Form Links
Application Denial Requirement 2
Certification Period Requirement 3
Renewal Requirement 4
Application Form Requirement 5
Customer Service Designation Requirement 6
Payment Information Requirement 7
CSC Benefits Requirement 8
Satellite Information Requirement 9
Requirement Affidavits Requirement 10

Please read these instructions before starting the application!

Please note that this online application format cannot be saved and must be completed at one sitting. To use this form please review the information required on the application then compile the information and have it available when you sit down to complete your application.
The alternate application will allow you to save the application to your computer, if you want to complete your Renewal Application in stages. Then email your entire application as an attachment when you are finished.

♦However, we strongly encourage you to use the online version of the application form. A lot of time and preparation went into the making of this online form to make it easier for your CSC Renewal, and also to save time for our reviewers to process your application.
The Downloadable Application can be found (Click Here) and select save. We suggest you save this to your desktop, this will make it easier for you to find. Thank You For Your Cooperation.

Renewal Application Packet

What is the Certified Service Center Program?

The Certified Service Center Program ™ is designed as a tool to aid consumers in recognizing quality service centers, to help electronics and appliance product makers in selecting approved agents for in-warranty or out-of-warranty services, and to provide a standard for professional service firms that desire to offer outstanding customer service and technical support.

Who’s Eligible for Renwal?

Any Certified Service Center™ that has been previously certified and is due for their renewal after 3 (three) years

What’s Involved?

To be eligible for the Certified Service Center™ program, a service center agrees to adhere to ten requirements that have been developed by representatives of all facets of the service industry. These requirements cover facility service ability; code of conduct; test equipment and tools; customer service and warranty policies; management ability; technician certifications; licensing; insurance and professional appearance of workers and the business.

How Do I Apply For A CSC Renewal?

Application Form and Fee

Form
To apply for the Certified Service Center™ renewal simply complete this form, click review, then submit.
Please make your checks out to Certified Service Centers and mail to: CSC, 5 Depot Street, Greencastle IN 46135.

Memberships
Please check the associations in which you hold membership:

Renewal Application Form
Consumer Electronics Association – CEA
Attention: Certified Service Center Applications
5 Depot Street
Greencastle, IN 46135
800-288-3824





Electronics Technicians Association, International – ETA®
Attention: Certified Service Center Applications
5 Depot Street
Greencastle, IN 46135
800-288-3824





United Servicers Association – USA
Attention: Certified Service Center Applications
One Presidential Way
STE #106
Woburn, MA. 01801
402-617-1102






Professional Service Association – PSA
Attention: Certified Service Center Applications
71 Columbia Street
Cohoes, NY 12047
518-237-7777





TRNI (usmss)
Attention: Don Pierson
41277 N. Bayside Drive
Antioch, IL 60002
847-395-3077





North American Retail Dealers Association – NARDA
Attention: Certified Service Center Applications
222 South Riverside Plaza, Suite #2160
Chicago, IL 60606
312-648-0649





 

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Denial of Renewal Application:

Renewals that do not meet the requirements will be discussed with the applicant.There is a 90-day grace period after the expiration date in which the business may seek to meet any remaining requirements that caused the renewal application to be denied or suspended. If the Renewal Application has not been approved within the 90-day grace period, the Certified Service Center status of the applicant will be cancelled and the business will have to submit an application as a new Certified Service Center.

LATE RENEWAL FEE: For all 2nd Renewals and later there will be a $50 Late Fee if the application is not received on or before the expiration date.

Renewal Certification Period

Renewal Certifications are valid for three years from the date of certification.

OFFICE LOCATION INFORMATION

NOTE: If none of your office location information has changed since your last application please check this box


** This Section Required ** Note: Date Format Example: 01/29/2014

REQUESTED CERTIFICATION CATEGORY (Please Choose one per Application)

Select a category:

FEE CALCULATION

Fee Options Fee Calculation
Base Fee $525.00
Association Membership (-90)
Certified Technicians (51% - 99%) or (100%) (-$90 or -$180)
*Customer Service Certification (51% - 100%) (-$25)
Each Additional Satellite Location (+$50)

*ETA offers a Customer Service Specialist – CSS, and PSA offers a Certified Consumer Specialist – CCS.
Either of these certifications apply here.

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Certified Technicians

If 51 percent to 99 percent of the technical workers you employ hold a designation outlined in requirement 5 of this application, subtract $90 from your total. If 100 percent of the technicians you employ hold a designation outlined in requirement 5 of this application, subtract $180 from your total.

Customer Service Designation

If more than 50 percent of the designated customer service personnel in your service department hold a Customer Service Specialist (CSS available through ETA) or Certified Consumer Specialist (CSS available through PSA), as outlined in Requirement 4, you can subtract an additional $25 from your application fee. Customer service personnel are defined as those individuals in the service department who deal with your customers on a daily basis. Please note that you must supply the names and certification information with the application under the Customer Section, Requirement 4.

SAMPLE CALCULATION

Base Fee$525
Association Membership-$90
Certified Technicians-$90
Customer Service Certification-$25
1 additional Satellite Location+$50
Total$370

PAYMENT INFORMATION:

Please Submit this form and make your check payable to
Certified Service Centers and Mail To: 5 Depot Street, Greencastle IN 46135

Be sure to copy or print your application and keep for your records.


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CSC COMMENTS OR SUGGESTIONS

In an effort to get more ideas and suggestions on how the CSC Program has benefited your company. We would like you to share your comments about how the CSC Program has positively impacted you business, and what else we can do to provide even more positive benefits to our existing and future Certified Service Centers. For supplying this information we will supply a $100 credit that can be used to redeem any CSC promotional tools such as business cards, brouchures, decals, patches and plaques.

Thanks again for your CSC application.


** This Section Required Only If You Have Satellite Locations **

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Satellite Information

If your company has made any location changes such as Adding any new locations, Closing or Moving any existing locations, please note this fact in the Management Control description below. Along with new contact information, please include photos of the new building front with signage, lobby area, and parking. If you have added more than 2 new satellite locations please submit that information directly to the CSC Administrator at Admin@c-csc.org to be included with your Renewal application. You may visit www.c-csc.org/Consumer/list.html to see a listing of all current CSC locations.

Management / Control Description

Satellite #1 Contact Information:

Contact Information
Company Name:
Address:
City:
State:
Zip Code:
Phone:
Fax:
Contact / Certifications:
Job Title:

File types allowed: jpg,jpeg,gif,png,bmp





Satellite #2 Contact Information:

Contact Information
Company Name:
Address:
City:
State:
Zip Code:
Phone:
Fax:
Contact / Certifications:
Job Title:

File types allowed: jpg,jpeg,gif,png,bmp





For Satellite Companies with more than two locations:
Please send a separate Email to Admin@c-csc.org with the same information as above.


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REQUIREMENT AFFIDAVITS

** This Section Required **

Please read each requirement statement and follow the corresponding instructions.

Requirement 1:

Repair Facility
Each Certified Service Center is asked to have a storefront or other fixed, permanent and professional place of business suitable to the nature of the business and that complies with all applicable zoning laws. Exceptions to the visible repair facility requirement will be reviewed by the Certification Oversight Committee.

♦INSTRUCTIONS: Click on each choose file browser below to upload an image. Your images should show: (a) storefront with signage, (b) store lobby or reception area, (c) service vehicle, and (d) primary customer parking area. Initial the statement of agreement at the bottom of the page.

∗∗Note: If information above is the same click in this box. initial and proceed to Requirement 2

File types allowed: jpg,jpeg,gif,png,bmp






I certify that our location complies with all applicable zoning laws.

Initial Here:   Date:  

** Initials And Date Required -- Date Format: 01/29/2014 **

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Requirement 2:

Adherence to Code of Conduct:
Each Certified Service Center™ shall agree to abide by the established code of ethics.

♦INSTRUCTIONS: Read the following CSC code of ethics and sign the statement of agreement at the bottom of the page.

Code Of Ethics:

  • We will conduct business in a manner that will insure the confidence of our customers.
  • We will not participate in any false or misleading advertising.
  • We will provide an estimate of charges before work is performed.
  • We will perform only such service as is necessary and authorized by the customer.
  • We will provide new and first quality parts, unless otherwise specified.
  • We will provide accurate invoices that list all parts that were used and service that was performed.
  • We will resolve all complaints promptly and courteously.
  • We will handle customer property carefully and will maintain insurance to protect this property while in our control.
  • We will strive to continually improve the image and reputation of our industry.

We agree to abide by the CSC Code of Ethics outlined above.

Sign Here:   Date:  

** Signature And Date Required -- Date Format: 01/29/2014 **

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Requirement 3:

** This Section Required **

Industry Approved Equipment

Each Certified Service Center™ shall have and maintain in good repair the industry approved minimum test equipment for each product category for which they are certified. For information on recommended test equipment please go to
www.c-csc.org/CSC/equipment.html

Test Equipment
Please click on your industry and refer to the CEA/CSC Recommended Test Equipment Reference List for required minimum test equipment in the following areas:

♦INSTRUCTIONS: I certify that we have the industry-approved test equipment for the following product category (chose the one that applies). Please include the model number for test equipment that may be valued at more than $500 in the space provided below.

Test Equipment
Category

I certify that we have and will maintain the required test equipment.

Initial Here:   Date:  

** Initials And Date Required -- Date Format: 01/29/2014 **

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Requirement 4:

** This Section Required **

Customer Service Program

Each Certified Service Center™ agrees to have a written customer service program that includes a customer communication and relations process.
The written policy should:

  • Outline the procedures used to inform customers of the following:
    1. Estimates
    2. Revised estimates
    3. Parts to be ordered
    4. Parts on backorder
    5. Completion of repair
    6. Service delays and
    7. Field service appointments.
  • Describe the methods used to gather information from the customer regarding the perceived quality of service received.
  • Describe how this information is then used to improve the level of service provided to the customer.
  • Include copies of surveys, charts and reports that are utilized for this purpose.
  • Explain the process used to resolve a customer complaint -- including
    1. A list of each step of that process
    2. The person responsible for that step
    3. The required time frame for action.
  • This Policy should be posted for customer inspection.

♦INSTRUCTIONS: (1) Type, copy and paste your customer service policy below. Be sure it covers each of the bullet points above. (2) Sign the certification statement below.

∗∗Note: If information above is the same click in this box. Proceed to list Customer Service Representatives

Note: It is required to have at least 50% of your Customer Service personnel in the service department certified through an approved Customer Service Certification Program (Customer Service Specialist - CSS available through ETA, and Certified Service Specialist – CCS available through PSA). Please submit the names and the certifying organizations in the space provided with this renewal application. If you have more than 50% of your customer service personnel certified you will receive a $25 discount with this application.


A discount will be given off the base application fee for Service Centers with 51% -100% of their employees currently holding an approved Customer Service Certification. What percent or your Customer Service Personel are Certified? ** Required **

I certify that our customer service program is followed as described.

Initials Here:   Date:  

** Initials And Date Required -- Date Format: 01/29/2014 **

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Requirement 5:

** This Section Required **

Technical Certification

At least 50 percent of all technicians and technical workers employed by each CSC applicant must be certified by a recognized national certification provider.

ETA, PSA and ISCET have entry-level (associate) certification programs. Other certification provider programs will be considered by the CSC Certification Oversight Committee on a case-by-case basis.

Approved Journeyman Level Certifications:
Certification Approved Level Certifications Organization
Consumer Electronics Certified Electronics Technician ETA
Appliance Certified Appliance Professional PSA
Satellite Systems Certified Electronics Technician
Certified Satellite Installer
Small Dish Installation Certificate
ETA
ETA
SBCA
Audio/Video Certified Electronics Technician
ETA
RF Communications CETa, CET, GCT1, GCT2, GCT3
NARTE Tech Certification, Class 1 & 2
NARTE Eng Certification, Class 1, 2 or 3
ETA
NARTE
NARTE
Mobile Electronics Certified Electronics Technician ETA
Computers/Office Equipment Certified Electronics Technician, Computer
Certified Network Computer Technician
Computer Service Technician
Certified Network Systems Technician
A+ Certification
Microsoft Certified Systems Engineers
ETA
ETA
ETA
ETA
CompTia
Microsoft
Security-Alarms Certified Electronics Technician ETA
Biomedical Biomedical Electronics Technician (BMD)
Biomedical Imaging Equipment Technician (BIET)
Journeyman Level Medical Certification
ETA

♦INSTRUCTIONS: (1) Give a listing of the certification ID numbers of the certified technicians employed by your company. Please include the name(s) of the organization(s) through which your technicians are certified. If applying for refrigeration certification include the names of those technicians who are EPA-certified for refrigerant handling. (2) Sign certification statement below.

How many total technicians do you currently employ?     ** Required **
What percentage of those total technicians are certified? ** Required **

I certify that our company complies with all technical certification requirements outlined above.

Initials Here:   Date:  

** Initials And Date Required -- Date Format: 01/29/2014 **

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Requirement 6:

** This Section Required **

Service Manager Certification

Each Certified Service Center™ shall employ at least one manager who has passed the Certified Service Manager exam.

Approved Service Manager Certifications

  • Certified Service Manager - PSA
  • Certified Service Manager – NESDA
  • Certified Service Manager – ETA
  • Certified Administrator: Service - USA
  • National Association of Service Managers Certification

♦INSTRUCTIONS: (1) List the name of the manager who has passed an approved Certified Service Manager examination. (2) Please include the certification ID number and which Certifying agency your CSM, CSS or technician has been approved by. Initial the certification statement below.

Name of Manager : Certifying Organization :
Certification Number:

I certify that our company complies with the service manager certification requirements outlined above.

Initials Here:   Date:  

** Initials And Date Required -- Date Format: 01/29/2014 **

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Requirement 7:

Licensing Requirements

Each Certified Service Center™ shall comply with all federal, state and local business licensing and zoning laws.

♦INSTRUCTIONS: Please read and sign the certification statement below.

I certify that our company complies with all federal, state, and local licensing laws.

Initials Here:   Date:  

** Initials And Date Required -- Date Format: 01/29/2014 **

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Requirement 8:

** This Section Required **

Insurance Coverage

Each Certified Service Center™ agrees to maintain insurance coverage for business liability and customer merchandise.

♦INSTRUCTIONS: Click on the browse button and upload an image of the cover sheet of your current insurance, which shows the effective dates and coverage. Read and initial the certification statement below.

** Required **

I certify that our company maintains and will continue to maintain the insurance coverage specified above.

Initials Here:   Date:  

** Initials And Date Required -- Date Format: 01/29/2014 **

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Requirement 9:

** This Section Required **

Service Warranty

Each Certified Service Center™ shall provide a reasonable warranty on labor performed and on parts replaced from the date the product was returned to the customer. Each service center shall post warranty policy and comply with local, state, and federal warranty laws.

∗∗Note: If information above is the same click in this box. initial and proceed to Requirement 10

♦INSTRUCTIONS: Type, copy and paste your company warranty policy below.

Initials Here:   Date:  

** Initials And Date Required -- Date Format: 01/29/2014 **

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Requirement 10

** This Section Required **

Professional Appearance

Each Certified Service Center™ shall:

  • Maintain a neat, clean and professional appearance.
  • Maintain a written dress code for the employees that greet the public including employees that assist the customer in person and those that assist the customer in the field. The dress code should include a statement describing the image that the employee should project, a statement that describes any required elements of dress, appearance and grooming, and a statement that describes any prohibited elements of dress, appearance and grooming.

∗∗Note: If information above is the same click in this box. sign and submit your application

♦INSTRUCTIONS: Type, copy and paste your company's dress code and sign the certification statement below.

I certify that our company adheres to the dress code attached.

Sign Here:   Date:  

** Signature And Date Required -- Date Format: 01/29/2014 **

 

♦You are now finished.♦

Be sure to make a copy of your application for your records. This application is submitted for the sole purpose of attaining CSC certification. All information contained herein will be considered during the approval process and held in the strictest confidence by CSC, the associations that comprise CSC and the servicer who has submitted this application. During the course of the approval process, further information may be requested by CSC from the applying institution.

**Important**

If application is filled out correctly you will be sent to a review page,
where you can Review, Edit or Print a copy for your records. After reviewing the information if everything is correct click submit to send the application.

**Note: Depending on the speed of your internet connection this may take a few minutes to process, and redirect you to the review page.

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